Customer Care

 

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Personal In-Store Appointments
Enjoy a warm welcome at Martin Busch Jewelers! Our newly refreshed showroom is always perfectly polished, and our team is dedicated to making your visit comfortable. Walk-ins are welcome every day, but appointments are encouraged for a customized, one-on-one experience and to minimize wait times.
Make An Appointment

Shop Online With Ease
Prefer to shop from home? Browse our entire fine jewelry collection online, complete with complimentary 2-Day shipping on orders over $100. Need it fast? Choose in-store pickup for web orders—our staff will gift wrap and include our signature bag and gold tissue for a special touch.
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Remote Personal Shopping Assistance
Get personalized recommendations or virtual consultations with our experienced staff—by text, email, phone, or video chat. Let us help you find the perfect piece, wherever you are.
Remote Personal Shopping

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Now earn rewards on nearly ANY purchase! Earn Bu$ch Buck$ that can be redeemed on ANY future purchase.  The more you shop the more you save!
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Jewelry Care

Martin Busch Jewelers is here to help you keep your fine jewelry purchase in pristine condition. Professional cleaning, polishing, stone tightening and inspection is always complimentary for the lifetime of any piece purchased online or in-store. Ring sizing is complimentary on any ring purchase over $1000 excluding clearance items. Rings under $1000 are only a flat fee of $75 to resize.

Martin Busch Jewelers also has a full-service custom design and repair studio and is here to help with any repairs and maintenance you might need on your fine jewelry regardless of where it was purchased. Please see our services for a full list. Martin Busch Jewelers is proud to offer extended jewelry care plans through Montage Jewelry Care. Jewelry care plans cover any additional repair and maintenance your fine jewelry may need including but not limited to additional sizing, metal re-plating, pearl restringing, chain solders, clasp replacement, and accidental damage. Coverage prices vary, please contact a store associate for details.

Ring Sizing and Alterations
Complimentary ring sizing is available for ring purchases over $1000. Rings under $1000 will be sized for a $75 fee. Please indicate ring size in the notes section in check out. Please allow 2 weeks shipment on items requiring alteration. Some ring styles are unable to be resized and need to be special ordered from the manufacturer. In these cases, we will reach out to you to give you an updated shipment date. Special order and sized rings cannot be accepted for return.

Jewelry Insurance
Martin Busch Jewelers has partnered with Zillion so you can protect your jewelry with exclusive customer benefits.  Click here for more information.

Martin Busch Jewelers Diamond Guarantee
A diamond engagement ring is one of the most important purchases a couple makes, we understand what that rings means to you. Every complete diamond engagement ring sold by Martin Busch Jewelers comes with our Diamond Guarantee.

We guarantee your diamond against loss from its mounting due to manufacturer defect, or jeweler error providing the following conditions are met.

• Your diamond ring must be inspected by our authorized in-store representative every six months.
• Your diamond ring must not have been subjected to abuse or damage, and all prongs must be intact.

Diamonds are the hardest substance on earth, but they are not unbreakable, therefore we can not guarantee your diamond against chipping and breaking.

We guarantee to refund the full purchase price of the diamond should you wish to return it for ANY reason within 30 days of purchase.

We guarantee your diamond to be real and cut and polished by a master craftsman.

We guarantee the setting against all manufacturer defects.

We guarantee to professionally clean, polish, inspect, and tighten any loose stones at no charge for the lifetime of your engagement ring.

We guarantee to provide one complimentary rhodium refinishing per 12 months for all platinum and white gold diamond engagement rings.

We guarantee that you will receive a discount on your wedding bands.

Shipping

Free domestic ground shipping is available on all orders over $100. Shipping charges on smaller orders may vary. Overnight shipping is available for an additional charge. Charges vary by location and package value. All orders must be signed for by an adult. Orders will be shipped next business day, excluding holidays and weekends. Most items are available for immediate shipping, some items may be temporarily unavailable, in those cases you will be contacted with an estimated ship date. Items requiring modification such as ring sizing will be shipped 2 weeks after the order is received.

Returns and Exchanges

Martin Busch Jewelers strives to deliver exception customer experiences, for this reason we gladly accept returns for a refund of the full purchase price within 14 days of receiving your jewelry, excluding clearance and discounted merchandise. Your jewelry purchase may be returned for exchange or store credit up to 30 days after receiving your jewelry. Clearance and discounted merchandise may only be returned for a store credit or merchandise exchange. Returned jewelry must be in original condition with no signs of wear. We are unable to accept for return jewelry that has been modified in any way, this includes resized, altered or engraved jewelry. We cannot accept special order merchandise or custom-made jewelry for return. Returns may be shipped back or returned to Martin Busch Jewelers. All items shipped must be properly packaged and insured for the full retail value and addressed as follows:

Martin Busch Inc.
85 John St.
New York, NY 10038

Sales Tax
Martin Busch Jewelers collects 8.875% sales tax on all purchases shipped with in New York State.

Payment
Martin Busch Jewelers accepts Visa, Mastercard, American Express, Discover, ApplePay, and PayPal for all online and in-store purchases. Financing options are available for in-store purchases. Please contact store associate for details.

Gift Certificates
We’ve been here to share your special moments since 1954 and now is no different. Gift certificates can be purchased by website, instore, or over the phone.

Pricing and Availability
Martin Busch Jewelers will make every effort to ensure website pricing and availability is accurate. In rare instances pricing or availability may be inaccurate Martin Busch Jewelers reserves the right to cancel such orders.

Please feel free to reach out to our store associates at info@martinbuschjewelers.com or by calling 212-349-2230 during regular business hours for any additional questions or concerns.